Terms of Service

Last updated August 31, 2026

1. Acceptance of these Terms

These Terms of Service (“Terms”) govern your access to and use of the websites, applications, and services (together, the “Services”) provided by Skyflare Technologies, Inc. (“SFT,” “we,” “us”), a Delaware corporation headquartered in Palo Alto, California. Sammy is a product of SFT. By accessing or using the Services you agree to these Terms. If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization, and a signed agreement between that organization and SFT controls where it conflicts with these Terms.

2. Description of the Services

SFT provides clinical software for healthcare professionals and healthcare organizations under the Sammy name, including a clinical question-answering service (“Ask”) that produces answers grounded in published medical literature, with citations to the sources relied upon, and an ambient clinical documentation service (“Scribe”) offered to healthcare-organization customers.

3. Eligibility and accounts

The Services are intended for licensed healthcare professionals, healthcare professionals in training, and personnel of healthcare organizations, each acting in a professional capacity, and are not directed to patients or consumers. You must be at least 18 years old. Where the Services require credentials, you are responsible for keeping them confidential and for activity under them, and you agree to notify us or your organization’s administrator promptly of any suspected compromise.

4. No medical advice

The Services provide information and clinical decision support for healthcare professionals. They do not provide medical advice, diagnosis, or treatment, and they do not create a doctor–patient relationship.

Output may be incomplete, out of date, or wrong. You retain full responsibility for every clinical decision, and you must exercise independent professional judgment and verify output against primary sources and applicable standards of care before relying on it. If you are not a healthcare professional, the Services are not for you, and nothing in them is a substitute for consulting one.

5. Do not enter patient information into the public Ask

The publicly available Ask service answers questions from the medical literature. It is not designed or offered for patient information. Do not enter patient information — names, dates, record numbers, or any other information that could identify a patient — into the public Ask.

Health information handled for healthcare-organization customers is addressed in Section 6 and belongs only in services provided under the agreements described there.

6. Health information and HIPAA

Where SFT creates, receives, maintains, or transmits protected health information on behalf of a covered entity or business associate customer, it does so as a business associate under a signed Business Associate Agreement (“BAA”) and the customer’s services agreement. With respect to protected health information, if these Terms conflict with a BAA, the BAA controls.

7. Permitted and prohibited uses

You may use the Services only as permitted by these Terms and applicable law. You agree not to:

• use the Services to provide medical advice directly to consumers;
• submit patient information to surfaces not designated for it (Section 5);
• probe, disrupt, or circumvent security or access controls;
• scrape, bulk-download, or redistribute content from the Services;
• misrepresent output of the Services as the judgment of a clinician;
• impersonate another person or misrepresent your affiliation;
• use the Services to build a competing product; or
• use the Services in violation of law or professional obligations.

8. Proprietary rights and third-party content

The Services, including their software, design, and content we create, are owned by SFT or its licensors and are protected by intellectual-property laws. Answers may quote and cite works owned by their respective publishers and authors; those rights remain with their owners, and quotations are provided so you can verify claims against their sources. No license is granted beyond what is needed to use the Services as intended.

9. Third-party services and links

The Services may reference or link to third-party websites, publications, and services we do not control. They are provided for convenience and verification; we are not responsible for their content, their availability, or your dealings with them, and a link is not an endorsement.

10. Feedback

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

11. Changes to the Services and to these Terms

The Services are under active development; features may change, be designated beta, or be discontinued. We may update these Terms from time to time, and material changes will be posted here with a new “last updated” date. Continued use of the Services after a change takes effect constitutes acceptance of the revised Terms.

12. Disclaimer of warranties

Except as expressly stated in a signed customer agreement, the Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that output will be accurate or complete.

13. Limitation of liability

To the maximum extent permitted by law, SFT will not be liable for indirect, incidental, special, consequential, or exemplary damages, or for lost profits, data, or goodwill, arising out of or relating to the Services. To the same extent, SFT’s aggregate liability for all claims relating to the Services is limited to the greater of the amounts you paid for the Services in the twelve months before the claim arose or one hundred US dollars. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14. Indemnification

You agree to indemnify and hold SFT harmless from claims arising out of your use of the Services in violation of these Terms or of applicable law, except to the extent caused by SFT’s own breach of these Terms.

15. Copyright complaints

We respect intellectual-property rights and expect the same of the Services’ users. If you believe content available through the Services infringes a copyright you own or represent, notify us using the contact in Section 19 with enough detail to identify the work, the material at issue, and your claim to it, and we will review and respond as the law requires, including removing or disabling access to material where appropriate.

16. Termination

You may stop using the Services at any time. We may suspend or terminate access for breach of these Terms, for risk to the Services or their users, or where required by law. Sections that by their nature should survive termination — including Sections 4, 8, 12, 13, and 14 — survive it.

17. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, and disputes belong to the state or federal courts sitting in the State of Delaware, except where a signed customer agreement provides otherwise. Each party consents to the personal jurisdiction of those courts.

18. General

These Terms, together with any signed customer agreement and the Privacy Policy, are the entire agreement between you and SFT about the Services. If any provision is held unenforceable, the rest remain in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Our not enforcing a provision is not a waiver of it. We may give notices by posting to the Services or, where we have an address for you, by email.

19. Contact

Questions about these Terms go to Skyflare Technologies, Inc., Palo Alto, California, via skyflare.tech.